Returns & Exchanges
At Billy J, we want you to love your new outfit, but if it's not quite right, we offer easy returns for store credit on all full-priced items within 30 days of delivery. Please ensure all garments are in their original condition with tags attached and free of any makeup or perfume marks.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all original tags are attached and the return form is included inside.
Post Your Item
Purchase a return shipping label through our portal or at your local post office, then drop the package off at any authorized collection point.
Receive Store Credit
Once our team inspects and approves your return, you will receive an email containing a store credit voucher to use on your next Billy J purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing